"With customer Satisfaction at its TOP Priority, Hikon has always maintained its post-sale commitments irrespective of geographical boundaries to ensure maximum uptime at customer’s end. Hikon supports all means of communication and technology to stay connected with its clients in order to listen to their queries and assist them in resolving their issues.
Our Technical Support Cell has a team of Technical Experts, always with full preparedness to take customer calls for any Technical Assistance required. Further to “Trouble-shooting” Hikon extends Technical Support through a team of qualified process experts, on selection of recipes, polymers blend and film structure. "
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"""Qualified Engineers from our Customer Care Department are available for personal visits for any technical query which cannot be solved by distance communication and assistance. Smooth pre-dispatch trials of all machineries manufactured at our premises and efficient functioning at our clients’ are the most important goals at Hikon.
A dedicated team of Service Engineers is always ready to cross boundaries any time to visit client sites and rectify the problem. """
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"We offer technical training for clients’ Engineers, Operators, Programmers and Maintenance Staff for our products and its operating systems, automation process and technology used.
And also give a complete set of operation and maintenance manuals to our customers at the time of installation of the machine.
Manuals consist of detailed information on safety instructions, installation, operation, major operational functions, maintenance, assembly-wise part lists, circuit diagrams, load data and manuals of the bought-out items like electric motors, valves, gear boxes etc. however, one can always order another copy of the manaul on service at Hikon India."